Shipping and Returns
How long will my AllFitness delivery take?
Standard delivery time for Ireland is usually next working day. You will be informed of any possible delays, so please give us a reliable daytime phone number so that we may contact you.
Our couriers leave the stores at 4pm so we can normally get orders out once we receive them before 3.30pm. We send an automated order confirmation for all orders processed online. If we have any difficulty with availability or delays we will notify you by phone.
Whilst most components listed on the website are normal stock items we cannot guarantee the delivery times stated. Should any delay be unavoidable then we will inform you as soon as possible.
So, what’s the AllFitness returns policy?
Technically, if you have ordered a wrong part, we are entitled to ask you to return it to the Allmoto offices as new, and, we charge you a re-stocking charge of up to 25%….plus the outgoing shipping charge we incurred when we sent you the part.
However, in most cases, we try to be sensible about it. If it’s an item that we are likely to resell at some point we’ll normally just ask you to cover return shipping costs and we’ll stock it – however this is at our discretion for parts that we feel that we have some chance of ever selling again.
To explain why we would need a restocking charge on non-stock parts: we (Allmoto) have incurred an incoming shipping charge, a shipping charge to get it to you AND another shipping charge to get it back to the suppliers….after this the supplier will hit us with a restocking charge. But I asked for the correct part and you sent me the wrong one!! Well that’s completely different and if this has happened we apologize.
We try our best to get the parts right 100% of the time. If we have supplied an incorrect part we fully refund any money including the return postage (and we normally give you some extra discount if we’ve messed up to keep you a happy customer:) .
Who do I contact if I have an issue with my returns?
Contact Derek be emailing him directly – email@example.com. You’ll also find our main contact details HERE.
If you are not satisfied with the product that you purchased, a refund will be given only for any unopened product excluding any shipping charges, and will be given ONLY under the following conditions:
1. Only Unopened Product or Bottle will be accepted for refunds. Items must be returned via commercial carrier or the post office, at the customers expense, within 30 days from the date of purchase. Returns can be delivered in person to our offices also.
2. Customer MUST email firstname.lastname@example.org to request a Return Authorization Number, prior to returning any products.
3. Once a return is aurthorised, and returned to our offices, a full refund of product (excluding shipping costs incurred) will be applied to your original method of payment (Paypal, Visa, Mastercard, etc)
4. No refunds will be given if the above conditions are not met.
All products sold on this site are not guaranteed effective by the owners of this site; product descriptions are a copy of information found on the manufacturer website. We are not directly responsible for the claims made about the products. We do our best to provide you with quality supplements so please email us with any queries/problems you might have. Please note that any fraudulent transactions will be reported to the relevant authorities.